If people used WaterSafe plumbers to start with there wouldn’t be any problems with the water supply. WaterSafe is a brilliant scheme which I promote to customers everyday. I can’t stress enough the importance of getting an experienced and well-qualified plumber to carry out work. There are so many rogue plumbers out there, and trainers who provide poor training – the majority of my work is correcting the work of these people. But they can really damage the supply network - it’s a skilled job and requires proper training, because cutting corners can be costly and dangerous. With advances in water fitting technology, plumbing has in some ways become easier so people have a go themselves or employ rogue plumbers. This can cause chemicals or pathogens, organisms that cause disease, to be dragged back into the water supply, contaminate it and end up in your drinking water – this is ‘backflow’ and it could put lives at risk. Water should travel in the direction intended but when it doesn’t we call it ‘backflow’ – this can be caused by a burst main, leaky pipes, poor connections on pipework or when firefighters draw water which can low or no pressure in the supply pipe. ‘Backflow’ is the main issue with poor plumbing – hence my character’s name. I’ve even been to the USA to attend the American Backflow Association as Captain Backflow which gave me a platform to spread the water safety message internationally and I’ve been invited back again this April. I use him on Twitter, YouTube and LinkedIn to give advice to people and also showcase my work.īeing Captain Backflow on social media enables me to interact with the industry – with installers and companies and represent plumbers at a higher level. He’s a bit of fun with a serious message behind him. My drawing skills aren’t great but I drew a picture of myself holding a shield and attached a photo and put it on an online auction to get someone to make it into a cartoon – and Captain Backflow was born. I wanted to get people thinking about the risks of contamination and thought it would help to get people’s attention and raise awareness if I created a character. Gas Safe but if you ask people about water safety, very few people know. Everybody knows about gas safety and the importance of being I created Captain Backflow (me, of course) to help to promote water safety. But in reality that is easier said than done – there are so many ways plumbing can go wrong and lead to a contaminated water supply, which puts people’s lives at risk. "It's simple really – I just want to provide safe water for drinking, bathing and washing for people. In order to do that, and answer "yes" to all the questions above, there are added costs, but we truly believe that it is the right way to do business.Everyone has heard of Batman, Superman, Wonder Woman and Spiderman, but there is now a new superhero – Captain Backflow, who works to keep our water supply safe.Ĭaptain Backflow, aka 45-year-old plumbing and heating engineer Paul Daley, downed tools for a few minutes to talk to WaterSafe about his work as a plumber, and his superhero alter ego:
#PAUL THE PLUMBER HOW TO#
Good questions to ask when you're considering going with a cheaper company Will they be available for me when I need them? Can I trust that they'll show up on time, and complete the work when they say they will? Has the person who comes to my home been background checked? Are they competent and knowledgeable on how to fix my problem? Do they offer the same guarantees and warranty on their work, and actually stand by them? Do they properly compensate their employees with fair wages, benefits, and health insurance? At Paul The Plumber we try to create a customer experience that goes beyond just the job itself.
It's true that smaller, or one man operations can be cheaper, but we do business differently, and have found that thousands of homeowners in NH see tremendous value in the way we operate.
We are priced the way we are for numerous reasons, but ultimately it comes down to what it costs us to deliver a high level of service for customers.
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